Shipping Policy

Due to limited transportation availability as a result of nationwide COVID-19 impacts, package delivery times may be extended or delayed. 

NstantRemedies accepts orders 24 hours a day, 7 days a week. Due to the creamy nature of our wax, we will ship orders Monday-Thursday (excluding holidays) to avoid your products sitting in an un-ideal temperature. During the busy fall, winter and holiday seasons, USPS may experience delays that are out of our control.  

Unfortunately, purchases cannot be marked as gift even if they are shipping to the gift recipient.

Please note that we are not responsible for packages that are lost, stolen or damaged during transit but we will do our best to work with you to replace your items.  

Order Processing

Orders are processed within the first 4 business days from the time your order is placed. Your order will be sent via USPS Priority Mail from Baltimore, Maryland or Boynton Beach, Florida. Due to the handmade nature of our products, we cannot ship Priority Mail Express.

During the fall, winter and holiday seasons, you may experience extended processing times up to 5 - 7 business days.

Please allow 24 - 48 hours (sometimes more) for your tracking information to populate once your email notification is received. Shipping notifications are usually printed when your order is being packaged together because this is when your shipping label is printed. Drop off to USPS occurs the next day, excluding weekends and holidays. 

Orders that contain a different shipping address from the billing address may be subject to review, in which case the customer will be contacted. This can delay processing and shipping time. Also, our system tracks your IP address so orders placed at an IP location that is different from the billing address are subject to review, in which the customer can be contacted.

Shipping Rates 

During certain promotions and sales, shipping can be free or offered at a reduced fixed rate fee. Otherwise, USPS Shipping Rates are based on your shipping address and the weight of your order. Depending on the weight of your order, your package will be sent via First Class Package or Priority Mail. 

The order shipping date does not count as a day in transit. USPS First Class Package or USPS Priority Mail does not mean your package will be processed, shipped and delivered in two business days.

International Orders

APO or FPO Addresses

For APO or FPO addresses, please expect a delay. This mail is delivered through a joint effort between USPS and the Military Postal Service that requires packages to go through customs. Transit times depend on operational conditions as well as the unit of the addressee. 

Please note that we are not responsible for packages that are lost, stolen or damaged during transit but we will do our best to work with you to replace your items.  

Damaged Packages

We take extreme cautions to ensure you order arrives in the best condition possible. Packaged in bubble wrap, packaging paper, and biodegradable packing peanuts, your orders are expected to arrive in one piece but sometimes the transit is rough. Since our packages are sent via USPS Priority Mail, they are insured. We will file a claim with USPS to get reimbursed for the shipping and damages. While we are not responsible for USPS handling of packages, we will work with you to remedy the situation and replace your damaged items by filing the claim to USPS. Photos showing the extent of the damage will help us. Please email proof of damage and detailed information to contactNR@nstantremedies.com with your order information.  

Lost and Stolen Packages

Please contact us within 24 - 48 hours if you receive confirmation that your order is delivered but do not receive a package. 

There are instances where USPS is holding the package for pickup but incorrectly marks it as delivered. Check with your local Post Office to see if they are actually holding your package for pickup. Unfortunately, USPS may not allow you to file a claim as they have fulfilled their duty to deliver the package. You will need to file a complaint with the US Postal Inspector that investigates mail theft and file a police report with your local police department to notify them of the theft.

File a Mail Theft Complaint

Wrong Address

If you've provided the wrong shipping address, it's possible that you can submit a request to intercept a package via USPS.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but it can be difficult to intercept a package that is already in transit. 

You are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as 'not deliverable / return to sender'. 

Use the link below to see if your package is eligible for an interception. 

Intercept a Package 

If you have any concerns that your package could be stolen while you're away from home, please submit a request via USPS to have your mail held by your local post office for your desired time frame and for delivery at a later date or feel free to contact us and request that we send the package at a later date. We can hold the package for a later mail date to ensure that it delivers to you when you're home.